> For the complete documentation index, see [llms.txt](https://gobu.gitbook.io/gobu-support-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gobu.gitbook.io/gobu-support-docs/faq/subscriptions-and-refunds.md).

# Subscriptions and Refunds

## 1. Gobu Refund Policy

We understand that sometimes plans change. Here's everything you need to know about requesting a refund for your Gobu subscription.

**⏱️ Refunds Within 7 Days**

We offer refunds **only within the first 7 days** of a new subscription (unless a trial period was used), and within **3 days of a subscription renewal**. This is true only for the first time refund requests. If you subscribe, receive a refund, and then subscribe again, you will not have the right to ask for another refund. 

If you're within the refund window, you can follow the steps below to send a refund request automatically.

1. Go to [app.gobu.ai](https://app.gobu.ai)
2. Click on your profile on the top right-hand side
3. Select Settings
4. Click on Subscription. You can request your refund by clicking on the Request refund button.

<figure><img src="/files/JrufUuoq84MBE2Y5i0nn" alt=""><figcaption></figcaption></figure>

***

## 2. Outside the 3-Day Window

If your request is made **after 3 days**, unfortunately, we're unable to offer a refund.

You can, however, cancel your subscription's **auto-renewal** to avoid future charges:

1. Click your initials in the top right corner of Gobu
2. Select **Settings → Subscription**
3. Click **Cancel Subscription** and confirm

***

## 3. Refunds After Trial

If you started your subscription **with a trial**, a refund is **not possible**. We only provide refunds for subscriptions that **did not** include a trial period.

***

## 4. Second-Time Refund Requests

Refunds are only provided **once per user** and **are only for first-time subscribers**. We cannot offer refunds more than once. 📝 For full details, refer to [Section 2 of our Terms of Use](https://gobu.ai/legal/terms-of-use).

***

## 5. When Will I Receive My Refund?

Once approved, refunds are issued through Stripe within **1–2 business days**. However, the exact timing depends on your card provider and bank.

***

## 6. How do I upgrade my subscription?

* Click your initials in the top right corner of Gobu
* Select **Settings → Subscription**
* Click "**Invoices & Billing**," and you will be directed to Stripe, where you can upgrade your subscription.

***

### ⁉️ Can't find your answers here? <a href="#cant-find-your-answers-here" id="cant-find-your-answers-here"></a>

#### Contact us at **<hello@gobu.ai>** <a href="#contact-us-at-hello-scrintal.com" id="contact-us-at-hello-scrintal.com"></a>