Subscriptions
1. Gobu Refund Policy
We understand that sometimes plans change. Here's everything you need to know about requesting a refund for your Gobu subscription.
⏱️ Refunds Within 3 Days
We offer refunds only within the first 3 days of your subscription (unless a trial period was used).
If you're within this window, please send your refund request to hello@gobu.ai from your registered email address, or include:
Your registered email
The last 4 digits of the card used for payment
This helps us verify ownership and process the refund securely.
📝 For full details, refer to Section 2 of our Terms of Use.
2. Outside the 3-Day Window
If your request is made after 3 days, unfortunately, we're unable to offer a refund.
You can, however, cancel your subscription's auto-renewal to avoid future charges:
Click your initials in the top right corner of Gobu
Select Settings → Subscription
Click Cancel Subscription and confirm
3. Refunds After Trial
If you started your subscription with a trial, a refund is not possible. We only provide refunds for subscriptions that did not include a trial period.
4. Second-Time Refund Requests
Refunds are only provided once per user and are only for first-time subscribers. We cannot offer refunds more than once.
5. When Will I Receive My Refund?
Once approved, refunds are issued through Stripe within 1–2 business days. However, the exact timing depends on your card provider and bank.
6. How do I upgrade my subscription?
Click your initials in the top right corner of Gobu
Select Settings → Subscription
Click "Invoices & Billing," and you will be directed to Stripe, where you can upgrade your subscription.
⁉️ Can't find your answers here?
Contact us at hello@gobu.ai
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