Subscriptions and Refunds
1. Gobu Refund Policy
We understand that sometimes plans change. Here's everything you need to know about requesting a refund for your Gobu subscription.
⏱️ Refunds Within 7 Days
We offer refunds only within the first 7 days of a new subscription (unless a trial period was used), and within 3 days of a subscription renewal. This is true only for the first time refund requests. If you subscribe, receive a refund, and then subscribe again, you will not have the right to ask for another refund.
If you're within the refund window, you can follow the steps below to send a refund request automatically.
Go to app.gobu.ai
Click on your profile on the top right-hand side
Select Settings
Click on Subscription. You can request your refund by clicking on the Request refund button.
2. Outside the 3-Day Window
If your request is made after 3 days, unfortunately, we're unable to offer a refund.
You can, however, cancel your subscription's auto-renewal to avoid future charges:
Click your initials in the top right corner of Gobu
Select Settings → Subscription
Click Cancel Subscription and confirm
3. Refunds After Trial
If you started your subscription with a trial, a refund is not possible. We only provide refunds for subscriptions that did not include a trial period.
4. Second-Time Refund Requests
Refunds are only provided once per user and are only for first-time subscribers. We cannot offer refunds more than once. 📝 For full details, refer to Section 2 of our Terms of Use.
5. When Will I Receive My Refund?
Once approved, refunds are issued through Stripe within 1–2 business days. However, the exact timing depends on your card provider and bank.
6. How do I upgrade my subscription?
Click your initials in the top right corner of Gobu
Select Settings → Subscription
Click "Invoices & Billing," and you will be directed to Stripe, where you can upgrade your subscription.
⁉️ Can't find your answers here?
Contact us at hello@gobu.ai
Last updated